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Enrolling as a Qualified Service Provider
Qualified Service Providers or QSPs are individuals or agencies that provide services to clients who receive services funded by North Dakota Health and Human Services.
People who qualify for home and community-based services can choose among available qualified service providers that offer competitively priced services.
QSPs are independent contractors that have met certain competency standards required to provide services to eligible clients.
The new QSP enrollment portal is here! Visit the portal now to start your enrollment application.
Enrollment Assistance and Resources
Do you need help understanding or completing the enrollment forms or have questions about how to enroll?
The QSP Hub provides support, educational tools, and training opportunities to walk QSPs and QSP agencies through all stages of the QSP process.
QSP Rates (March 1, 2024)
QSP Rural Differential Rates (July 1, 2023)
QSP Rates (October 2022)
QSP Rural Differential Rates (July 1, 2022)
Posted 10-17-2023
Claims guidance for when members lose and regain Medicaid eligibility
On April 1, 2023, North Dakota began verifying coverage for regular Medicaid individuals whose coverage was temporarily extended due to the COVID-19 public health emergency.
Some Medicaid members may lose coverage if they do not return information that is needed to process their renewal.
If members lose and then regain eligibility, QSPs will have 180 days from the date the member’s eligibility was updated to resubmit claims that were previously denied because of no member eligibility.
QSPs can verify member eligibility by:
- Logging into ND Health Enterprise MMIS https://mmis.nd.gov/portals/wps/portal/EnterpriseHome. Click on the Member tab, then select “Check Eligibility."
- Using the Automated Voice Response System (AVRS); Call (877) 328-7098, Option 1.
- Calling the Provider Relations Call Center at (701) 328-7098 or (877) 328-7098.
Posted 6-21-2023
As a QSP you are required to revalidate (renew) your enrollment every five years instead of every two years!
Why revalidate?
Revalidations must be done to maintain QSP enrollment. If you do not revalidate your QSP enrollment, it may result in automatic closure of your QSP enrollment. Payments will be stopped if ND Medicaid does not get your completed revalidation packet by the due date.
How will I know if I need to revalidate?
A notice of revalidation will be sent to you before your QSP enrollment expires. Agency revalidation will be sent by email. All other revalidation information will be sent by mail. It is your responsibility to ensure all forms are correct and returned in a timely manner for processing.
How do I revalidate?
Revalidations require much of the same paperwork you used for your initial enrollment. You must complete and submit a new forms packet and all required documentation. Some services require additional forms to complete revalidation. Make sure you are using the most current forms version!
Specific changes can be found in the Agency, Individual, Family Home Care and Family Personal Care QSPs handbooks.
Click here for QSP Q&A and other information on COVID-19.
IMPORTANT: QSP drop boxes for paper claims are located to the department's Prairie Hills Plaza building located at 1237 W. Divide Ave. - use Door #2, and the department's main office at the State Capital, 600 E. Boulevard Ave., Judicial Wing - third floor, Bismarck.
NEW: North Dakota QSP Hub - North Dakota’s centralized source of support and information for qualified service providers.
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Get one-on-one individualized support by email, phone, or video conferencing with enrollment questions, service authorizations, electronic visit verification (Therap), documentation, billing processes, renewals and MORE!
- Adult Foster Care (January 2024)
- Agency Foster Home for Adults (January 2024)
- Agency QSP (January 2024)
- Family Home Care (January 2024)
- Family Personal Care (January 2024)
- Individual QSP (January 2024)
- Individual Provider (829 kb pdf)
- Agency Provider (April 2024) Agency Revalidation Instructions (April 2024)
- Adult Foster Care Provider (AFC) (1mb pdf)
- Agency Foster Home for Adults Provider (AFHA) (914kb pdf)
- Individual QSP Enrollment Roadmap (April 16, 2024)
Informational packet for NEW QSPs (330kb pdf) (April 2024)
Billing Instructions
Paper
- SFN 1730 Paper Billing Instructions - Paper Billing Example
- SFN 1730 Paper Claim Correction Void and Replacement Instructions - Void and Replacement Example
- SFN 1730 HCBS Billing Form (blank)
Online
- MMIS Web Portal Professional Claim Form Submission Instructions (694 kb pdf)
- MMIS Web Portal HCBS/DD QSP Billing Instructions
- FACT SHEET: Internet Browser Compatibility
- MMIS Web Portal HCBS/DD QSP Void and Replacement Instructions
- Benefits of Online Billing - February 2017
- Pay Dates
Claims Questions?
- When will I get paid?
- Scheduled Payment Dates
- Automated Payment Line 1-866-768-2435
- Why didn’t I get paid?
MMIS Call Center 1-877-328-7098 (When asked for a PIN, select “0”)
- How do I void or replace a claim?
- Claims billed in MMIS 1-877-328-7098 (When asked for a PIN, select “0”)
- Claims billed in Therap call 203-596-7553 or email
- How do I reset my password and/or unlock my account?
- MMIS account access 1-877-328-7098 (When asked for a PIN, select “0”)
- For Individual QSP Therap account access call 1-855-462-5465 or email. Self-password reset instructions are here.
- The QSP agency's super admin administrative role can reset/unlock user passwords.
If the super administrator is locked out:
QSPs / Explanation of QSP Billing Codes
Computer-Based Training
- SFN 1730 HCBS/DD QSP Billing Form - View Computer-Based Training
- Online Information
- WEBINAR Recording: Service Authorizations and Professional Billing in Therap for QSPs Providing Services Not Subject to EVV (Posted Nov. 18, 2020)
- Frequently Asked Questions about EVV (updated Nov. 16, 2020)
- WEBINAR Recording: Electronic Visit Verification System for Aging Services Qualified Service Providers (Fall 2020)
- Therap Electronic Visit Verification System in North Dakota (Website Link)
- PRESENTATION: Electronic Visit Verification System Public Input Meetings (Fall 2019)
- PRESENTATION: Electronic Visit Verification System Public Input Meetings (Spring 2018)
- Instructions on how to get a NPI number (1.90mb pdf) (Posted Dec. 9, 2020)
- Fact Sheet (778 kb pdf)
- Video: Multigenerational Plan for Aging - Job Service North Dakota retirement webinar (April 27, 2023)
- Video: Go on-the-job to learn about being a Qualified Service Provider by watching an 18-minute video called "A Realistic Job Preview." (112 MB .wmv)
- QSP Toolkit
- ONLINE TRAINING - Fraud, Waste and Abuse
Newsletters
- Qualified Service Provider Newsletter - March 2019
- Qualified Service Provider Newsletter - March 2018
Various Links
- MMIS Web Portal (submit claims for payment)
- Learn more about the ND Health Enterprise Medicaid Management Information System (MMIS) Web Portal
- Human Service Zone Offices
Outreach/Educational Material
- Carbon Monoxide Brochure
- Fire Safety Checklist
- Print Ad (487kb pdf)
- Poster (4.76Mb pdf)
- Television Ad (5.8Mb mov)
- Critical Incident Reporting Module (ADDED Jan. 10, 2022)
- Critical Incident Reporting Recorded Webinar
- Instructions for reporting a critical incident (Jan. 10, 2022)
- Therap General Event Reporting Forms
This application should not be completed unless you have already been in contact with a case manager or your client has already been approved for this service.
Family Home Care Provider (FHC) (May 2023)
Family Personal Care Provider (June 2023)
When you enroll as a QSP, you choose the services you want to provide. All services have a number called a billing code that is used to submit a claim for payment to Health and Human Services. An explanation of billing codes includes important information about each service, how to document your time and certain requirements for each task. The information also gives you tips for how to bill.
Click here to view the billing codes.
Individual Service Provider (ISP) Training in Therap - Jan. 29, 2024
QSP Onboarding Training T1020 Attendance Billing Training (February 26, 2024)
Nurse Educator QSP Training Webinar - April 25, 2024, 12:00 PM - 12:45 PM
Aging Services is responsible for licensing Agency Foster Homes for Adults (AFHA). The purpose of an AFHA is to provide a residential setting where four or fewer Medicaid waiver recipients live together and are receiving Residential Habilitation or Community Support services. All referrals to receive Residential Habilitation or Community Support services in an AFHA must go through the Aging & Disability Resource Link (ADRL) intake process by calling phone #855-462-5465, and then be assigned to a HCBS case manager to determine eligibility for services in this setting.
Providers interested in developing an AFHA should contact the ADRL. This setting can only be licensed to assist Medicaid eligible individuals. An AFHA cannot accept individuals who private pay for services.
List of providers:
Prairie Home & Health, Mohall ND prairiehomeandhealth@yahoo.com
Prudent Home Care, Bismarck & Mandan, ND coker2991@gmail.com
Lake Region Corporation, Leeds, ND jjacobson@lakeregioncorp.com
Blessed Homes LLC, Jamestown, ND georgeblessing24@gmail.com
A Place to Call Home LLC, Fargo, ND info@aplacetocallhomecare.com
Ebenezer Agency Foster Home, Horace, ND wiltontravers@gmail.com
Shepherd Homes LLC, Horace, ND shepherdhomesmn@gmail.com
Blossom Services Group, West Fargo, ND info@blossomservicesgroupllc.com