Member Resources

After setting this website to your preferred language, we recommend that you return to the Medicaid Member Engagement webpage to begin exploring your Medicaid coverage. 

Our notices and other materials may not be printed in your preferred language. If you need free help translating our notices, contact our Customer Support Center, Monday-Friday, 8 a.m. - 5 p.m. CT.

Website PDFs and other uploaded materials may not be able to be translated on our website. If you need free help translating our materials, contact our Customer Support Center, Monday-Friday, 8 a.m. - 5 p.m. CT.

Customer Support Center:

• Phone: 866-614-6005 or 701-328-1000
• 711 (TTY)
• Fax: 701-328-1006
• Mail: Customer Support Center
  P.O. Box 5562
  Bismarck ND 58506
  Email: applyforhelp@nd.gov

Coverage to Care, or C2C, is an initiative developed by the Centers for Medicare & Medicaid Services (CMS). CMS oversees how each state provides Medicaid to their residents. 

The C2C materials below can help you understand health coverage and connect you to the primary care and preventive services that are right for you. C2C materials are available in many languages.

• Learn more about what health care coverage is and how to use it:
  • Arabic
  • Chinese
  • English
  • Haitian Creole
  • Korean
  • Russian
  • Spanish
  • Ukrainian
  • Vietnamese
  • Tribal Version
•  Navigate Your Coverage –This website can help you understand and make the most of your health insurance.
• Tips for Understanding your Drug Coverage & Prescriptions – Helps you understand drug lists, costs, and labels.

You can learn more about your ND Medicaid coverage with the Medicaid Member Handbook. 

If your Medicaid ID card is lost or stolen, you can call the Customer Support Center:

• Phone: 866-614-6005 or 701-328-1000
• 711 (TTY)
• Fax: 701-328-1006
• Mail: Customer Support Center P.O. Box 5562 Bismarck ND 58506
• Email: applyforhelp@nd.gov

(Posted Jan. 13, 2025)

Form 1095-B is a tax form that reports the type of health care coverage or health insurance your household had for the previous year. You can report for each individual in your household. 

For the 2024 tax year, the IRS determined that individuals do not need this information to complete and file their tax returns.

North Dakota Health and Human Services will not be mailing 1095-B forms to Medicaid members. Copies are available starting Jan. 16, 2025, upon request through one of the following options:

• Contact the Customer Support Center, Monday-Friday, 8 a.m. - 5 p.m. CT
  • Phone: 866-614-6005 or 701-328-1000
  • 711 (TTY)
  • Fax: 701-328-1006 
  • Mail: Customer Support Center 
    P.O. Box 5562 
    Bismarck ND 58506
• Email your request to applyforhelp@nd.gov
• Send a written request to the following address:
  • Customer Support Center
    P.O. Box 5562
    Bismarck, ND 58506