Low Income Home Energy Assistance Program (LIHEAP)

Documents to have when you apply:

• Completed LIHEAP application
• Verifications of any income you received in the prior month, current month and what is anticipated in the following month
  • If you want LIHEAP to help going back to October (start of current heating season), you will need to provide all income going back to October to current month.
  • If you want to be reimbursed for bills you PAID, you MUST also include proof of paid heating bills along with your income for those months you are requesting reimbursement.
• Verifications of expenses you have paid from June 1 to current
  • Medical expenses
  • Childcare expenses
  • Child Support/Alimony
• Copy of your heating bill
• Copy of your lease if you rent

Download the LIHEAP Application Checklist

You can use the SSP to apply online, complete a review and much more for LIHEAP and other financial help programs. Getting started is easy.

1. Click here to go to the SSP.
2. Create a North Dakota login. If you already have one, you can skip this step.
3. Link your case to your North Dakota login.

If you need help, videos and step-by-step instructions can be found on the SSP Help page.

If you need help applying, a Community Options outreach worker can come to you and help with the LIHEAP application process. Call Community Options at 1-800-823-2417 for assistance.

The Customer Support Center can also help you with the following:

• report changes to your case
• answer questions about your case or programs

This is also where you will send documents related to your case either by email, fax or mail.

Contact the center at:
Email: applyforhelp@nd.gov
Phone: 1.866.614.6005 or 701-328-1000; 711 (TTY)
Fax: 701.328.1006 
Mail: Customer Support Center P.O. Box 5562 Bismarck ND 58506

If you need help using the SSP, find videos and step-by-step instructions on the SSP Help page.

Eligible households can receive help with the cost of purchasing and repairing air conditioners and other cooling devices. 

If you received LIHEAP this past heating season, you can contact your local Community Action Partnership North Dakota (CAPND) agency directly for help with a cooling device. You will need to provide your LIHEAP approval letter.

If you did not receive LIHEAP this past heating season, you will need to apply and be approved first, before contacting your local CAPND agency for cooling assistance.

Find ways to apply in the section above titled "How Do I Apply for LIHEAP?"

For help completing and submitting a LIHEAP application call 800-823-2417.

Want your furnace cleaned? Contact the Customer Support Center to let them know who you would like to provide this service. If you are unsure which vendor you would like to use, the county can give you a list of vendors in your area.

Having furnace issues? Take your LIHEAP approval notice and contact Community Action Partnership (CAP). CAP may be able to assist with furnace repair or replacement.

If you have a heating emergency: Contact the Customer Support Center as they may be able to assist with emergency help.

If electric is not your primary source of heat: Take your LIHEAP approval notice to Community Action Partnership (CAP) for Energy Share. CAP may be able to assist with your emergency electric costs.

Take your LIHEAP approval notice and contact Community Action Partnership (CAP). CAP may be able to weatherize your home to make it more energy efficient.

If you would like to find a version of these publications that can be translated, visit the Apply for Help Publications page.

• Q & A: Frequently Asked Questions about LIHEAP 
• Brochure: Low-Income Home Energy Assistance Program

See the impact LIHEAP makes for North Dakota families by viewing the LIHEAP Data Dashboard.

• LIHEAP Policy Manual

• Low Income Home Energy Assistance Program Federal Website
• ND Rent Help and Help for Homeowners
• ND Housing Financing Agency

For information on becoming a LIHEAP vendor, email dhsliheapsys@nd.gov or call 1.866.614.6005 and choose the option for LIHEAP.

Vendor SSP
Access the LIHEAP Vendor Self-Service Portal (SSP) to register and submit payments.

Learn more about the SSP

If waste, fraud or abuse of the Low Income Home Energy Assistance Program (LIHEAP) is suspected, it can be reported by any of the following methods:

• Email: dhseap@nd.gov
• Phone: Tollfree 1-800-755-2716; Fraud Hotline: 1-800-472-2622
• Mail:
  LIHEAP
  ND Dept of Health & Human Services
  600 E Boulevard Avenue, Dept 325
  Bismarck ND 58505-0250

All reports of fraud, waste, and abuse will be recorded in a fraud log. The report is reviewed by program policy administration and, if appropriate, may be referred to the human service zone eligibility worker for follow-up and required actions.

Policy and System Support (PaSS) staff and the Zone Director or Supervisor are also included in the email that is sent to the eligibility worker.