Welcome to our digital version of the annual Medicaid Member newsletter! This newsletter is mailed to all Medicaid members, but we wanted to offer you a digital issue that includes easy-to-use links to articles you find interesting.
Members, you have resources!
We want you to have a space to engage with, learn from, and impact ND Medicaid! Our Member Engagement webpage shares past issues of our member newsletters, Medicaid Member Engagement Committee work, your Member Handbook, and more.
You’ll find our member engagement materials at www.hhs.nd.gov/medicaid-member-engagement.
You don’t have to wait all year to get our news!
Our printed newsletter is mailed yearly, and you can sign up to get our Member E-Newsletter emailed every other month. E-News covers program updates, seasonal tips, community resources, and other news you can use.
Being a ND Medicaid member is more than just having coverage.
You can help us know what is working and what can be improved! You can apply to join our Medicaid Member Engagement Committee (MMEC) where you will meet other ND Medicaid members and help shape the North Dakota Medicaid program.
Empower yourself with knowledge about your coverage!
Explore our Medicaid Member Handbook to learn more about your coverage. The Handbook explains our programs, who to contact with questions, and has information to help you navigate your health care.
We need your updates!
Have you moved, changed your phone number, had a change in your employment or household size?
- It is important to let us know and send us proof of these changes. You can report changes or get help by contacting our Customer Support Center.
- Check your mail and read letters from ND Medicaid. There may be very important information included that can keep your coverage active.
- Complete any forms we send you right away and send them back. We understand forms can get lost or forgotten. Taking care of them right away gets it off your mind!
Customer Support Center:
- Toll Free: 1-866-614-6005
- TTY: 711
- Email: Applyforhelp@nd.gov
- FAX: 1-701-328-1006
- Mail: Customer Support Center
PO Box 5562
Bismarck ND 58506
Get ready to stay warm
The Low Income Home Energy Assistance Program (LIHEAP) helps eligible families pay for heating and preparing their homes for cold weather.
You may qualify for LIHEAP based on your household income and expenses. Income limits can be found at https://www.hhs.nd.gov/applyforhelp/liheap.
Applications are now being accepted and anyone can apply. You can apply for LIHEAP through ND Health and Human Services (HHS).
Tribal members living on tribal lands should apply for LIHEAP through their Tribal Nation office. The type of assistance and the application process will be different through each Tribe and HHS.
Apply for LIHEAP through HHS
Apply for LIHEAP through your Tribal Nation
You can get help applying by contacting our Customer Support Center:
- Toll Free: 1-866-614-6005
- Local: 1-701-328-1006
- TTY: 711
- Applyforhelp@nd.gov
WIC helps with food, nutrition, breastfeeding education, and more
The Special Supplemental Nutrition Program for Women, Infants and Children (WIC) provides access to health foods by putting money on an eWIC card every month. Your family can enjoy fruits and vegetables, milk, eggs, whole grains, peanut butter, cereal, baby formula and baby food. WIC also gives you access to professionals who can teach you about nutrition and breastfeeding and refer you to other help.
WIC is for pregnant women, breastfeeding moms of babies under one year old, new moms who had a baby or were pregnant in the past six months, children under age five, and parents/caregivers who qualify based on income. WIC may be able to help your family regardless of your employment or marital status. You are income-eligible for WIC if you have ND Medicaid, Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Head Start, or Healthy Steps. You or your child must be at nutritional risk based on a health assessment that looks at height, weight, hemoglobin, and nutrition questions at your first WIC visit.
Contact your local WIC office to apply. Learn more and find a WIC office near you at hhs.nd.gov/food-programs/WIC or call (800) 472-2286, 711 (TTY).
Join other ND families who are saving on their child care costs
The ND Child Care Assistance Program (CCAP) helps qualifying families pay for a portion of childcare costs so parents can work, look for a job, or attend school or training. This program helps families and helps ensure that child care providers have the resources they need.
You may qualify for CCAP if you are working or taking part in an education or training program and meet income guidelines.
Learn more at hhs.nd.gov/ccap or call (866) 614-6005 or (701) 328-1000, 711 (TTY).
Thanksgiving Safety
When your home is full of loved ones this holiday season make sure everyone is safe by following these simple tips. You can avoid fires by:
- Never leaving the stove unattended when you are cooking.
- Keeping flammable items, like oven mitts and dish towels, away from heat sources.
- Checking that your smoke detectors are working.
- Having a fire extinguisher handy.
- Placing candles away from anything that can catch fire and never leave them burning unattended.
- Not leaving fryers unattended when in use. Consider an infrared fryer, air fryer, or electric fryer for safer alternatives to deep frying.
Need to find a ride to your medical appointments?
You can request a ride to medical appointments! You will need to request a ride three days before your appointment and give us your:
- Name,
- Pick up time and address,
- Appointment time and date, and
- Drop off address.
One of our travel specialists will check if you are eligible for a ride and make arrangements based on your location and accommodation needs. The travel specialist will connect you with a local public bus, taxi, or other transportation option. The travel specialist will give an authorization form to your driver. You will sign this form on the date of appointment. This lets us know that you were given the ride you needed.
Urgent requests and help with hotel stay and meals may also be arranged in certain situations.
Contact the Customer Support Center to set up a ride or if you have more questions about transportation help.
- Toll Free: 1-866-614-6005
- 711 (TTY)
- Email: Applyforhelp@nd.gov: Title your email “Medicaid Travel”
- FAX: 1-701-328-1006
- Mail: Customer Support Center
PO Box 5562
Bismarck ND 58506
Want to connect about member engagement?
Hey there! I’m Jen Sheppard, ND Medicaid’s Member Liaison. I work with the Medicaid Member Engagement Committee (MMEC), Medicaid Member E-News, our member engagement webpage, and more. You can connect with me for questions, concerns, or ideas about member engagement @ medicaidmembers@nd.gov