Celebrating 30 years of purposeful service at Southeast Human Service Center
For nearly 30 years, Jen Chalupnik has been the quiet force behind the seamless management of health information at Southeast Human Service Center (Southeast) in Fargo. As the records lead in the Health Information Management Services (HIMS) department, Jen has witnessed profound transformations — both in her role and in the lives of those Southeast serves.
When Jen first stepped into the records department on May 1, 1995, the tools of the trade were typewriters, paper charts and a system that checked out records like a library. Fast forward to today, and she navigates a world dominated by electronic health records, intricate federal regulations and cutting-edge technology. It’s a world Jen has embraced with resilience, adaptability and an unwavering commitment to excellence.
“Jennifer is a dedicated leader who lives out our mission every day. Her passion and commitment to both staff and clients strengthen our team and the impact we have on the community,” said Alanna Zeller, HHS director of clinic operations for regional human service centers statewide (previously interim operations director for Southeast). “By actively supporting and engaging with others, she fosters a culture where everyone’s contributions matter. Her leadership makes a real difference for those we serve in their most vulnerable moments.”
A Legacy of Dedication
Over the years, Jen has grown alongside Southeast, moving through every role in the records department to become the lead. She played a pivotal role in adapting to HIPAA regulations when they were first introduced, working closely with the legal department to ensure compliance with complex privacy standards. She also became a sought-after trainer, sharing her expertise on authorizations and 42 CFR Part 2, expanding her impact statewide.
“It’s been a roller coaster,” Jen shares, reflecting on her long career. “Like any long-term commitment, there are ups and downs. But through it all, I’ve stayed because of the purpose I feel in what we do. Even though I’m behind the scenes, I know I’ve played a part in helping people change their lives.”
The Heart Behind the Paperwork
For Jen, every record she processes tells a story. She may not know the faces of Southeast clients, but she knows their journeys — their struggles, their progress and their triumphs.
“Our work isn’t like fixing a broken bone,” Jen explains. “It’s about helping people rebuild their lives, which can take months or even years. I’ve seen charts of individuals who came to us at their lowest points and later went on to hold jobs, lead fulfilling lives and overcome challenges like debilitating anxiety or substance use. Those success stories keep me going.”
Finding Perspective in the Everyday
In moments of burnout or frustration, Jen has always found grounding in the mission of Southeast. She recalls times when simply walking through the building reminded her of the clients at the heart of their work – people arriving with only their belongings in a shopping cart, seeking hope and support.
“Every person here, no matter their role, contributes to keeping our doors open so providers can do their jobs,” she says. “I believe that to my core. It’s meaningful work, and it’s what has kept me here for three decades.”
Adapting to Change
The transition from paper charts to electronic health records was a monumental shift that redefined Jen’s work. It required patience, flexibility and a willingness to embrace constant learning.
“You can’t stay set in your ways,” Jen advises. “The job evolves, and you have to evolve with it. That’s part of staying in this field for the long haul.”
Most recently, Jen has transitioned to working from home after nearly 30 years in an office without windows. The change has been transformative. “Now, I have sunlight and fresh air,” she says with a smile. “It’s been invigorating, and it’s given me a renewed energy for my work.”
A Message for New Staff
To those just beginning their journey at Southeast and any other regional clinic, Jen offers a piece of wisdom: “It’s easy to feel like you’re just putting out fires or caught in the details of paperwork, but every task you do has a purpose. Together, we’re part of a bigger picture — a picture filled with untold success stories. Remember that what you do matters, even if you don’t see the results right away.”
As Southeast moves toward becoming a Certified Community Behavioral Health Clinic, Jen continues to embrace new challenges, recently training as a Super User for the MyAvatar system. Her passion for her work and the people she supports is evident, and her colleagues see her as an invaluable resource, a mentor and an example of steadfast dedication.
“Jen is a wealth of knowledge. She is always willing to assist others and share her knowledge,” says Kristin Buckmeier, CHPE, HIPAA privacy officer, HHS Legal Division. “She is highly respected and an invaluable asset to HHS.”
As Jen approaches her 30th work anniversary, we celebrate her incredible contributions, her wisdom and the heart she brings to everything she does. Thank you, Jen, for being a cornerstone of Southeast and a shining example of purposeful service.