MMIS FAQs - Security and Organization Administration

You will still be able to utilize the user id/password mailed to you to log in and appoint another individual.

If you did NOT complete the Security section of the online re-enrollment Application you will not receive a PIN/Password Letter in mid-September. However, you will still be able to designate an individual(s) on or after October 5, 2015, by clicking on the "Register" link located in the Provider Registration section of the ND MMIS Health Enterprise Home Page. The name used on the re-enrollment will be the default organization administrator. When the letters are mailed the user ID and password provided will be for an account that will have both the Org Admin and the Primary Account Holder roles. In this way, each provider can manage their own organization in whichever way they choose. If someone re-enrolled and registered for web access they will receive an ID and password that will be for an account that has Org Admin privileges.

You can register by clicking on the "Register" link located in the Provider Registration section of the ND MMIS Health Enterprise Home Page. The user ID and password will be mailed in separate provider letters. Following that step, additional Organization Administrator accounts and other user accounts can be established.

It is strongly recommended that a backup organization administrator is appointed in the event the primary organization administrator is not available.

Not necessarily. Provider organizations may want to appoint individual(s) who are familiar with business roles performed by various staff.

The organization administrator(s) is/are able to self-manage your security and can re-set staff passwords.

You will use your new 7-digit ND Medicaid provider number.

As part of the self-management process, you as the organization administrator will receive a user id/password. The organization administrator will set up all other users with user ids and passwords. This account can be used to add more accounts and to assign and change roles for other staff.

You need to designate a new organization administrator who can use the departed person's account to create a new account for themselves with the correct roles, and then deactivate the departed person's account.

If there are different ND Medicaid IDs, yes, you will be required to create unique Accounts and sign in to that particular provider's account.

Generally the provider support staff will use Enterprise.

You will need to call the ND Health Enterprise MMIS Call Center at 1 (877) 328-7098.

Prior to these events, the Organization Administrator may set expanded roles and permissions for some users. We do recommend organizations designate and configure, at a minimum, both a Primary and a Backup Organization Administrator for expressly this purpose.

If a backup organization administrator is not designated, users can call the Health Enterprise MMIS Call Center to assist in de-activating the old account and establishing the new organization administrator account.

Yes. For more information about the Organization Administrator role within Health Enterprise, please view the Computer-Based Training Modules (CBT) at: http://ndmmis.learnercommunity.com.