Our Customer Support Center is currently transitioning to a new phone system to better serve you. During this time you may experience slight delays in reaching us. We apologize for any inconvenience and appreciate your patience as we work to improve our services.
Get started in the Self-Service Portal
Apply online or manage your case for:
- Food assistance (SNAP)
- Medicaid
- Home energy costs (LIHEAP)
- Family (CCAP & TANF)
This disclaimer is to acknowledge that some forms provided from this site do not contain a disclaimer for electronic signatures. By completing and submitting documents electronically, you agree to the following terms. Electronic signatures may be submitted by various methods, including typing your name, uploading a scanned signature, or by using a stylus. By submitting any document electronically, you are acknowledging that you have the authority to sign the document and that all information is accurate to the best of your knowledge.
Apply by Mail: Submit a request to have an application mailed to you.
In Person: Print and complete the appropriate application listed below, then return it to the human service zone office in your county.
- Application for Assistance (SFN 405)
- español SFN 405 (temporarily unavailable)
- Application for LIHEAP (SFN 529)
For additional information about public assistance programs and client rights, view the Application for Assistance Guidebook.
(español Application for Assistance Guidebook)
For free Medicaid application assistance from a North Dakota Navigator, call 1.800.233.1737 or visit their website.
New to the Self-Service Portal (SSP)?
Tutorials with videos and step-by-step instructions are available on the SSP Help Page. You can also find FAQs and contacts for help with the system.
Get help for your family including paying for child care and temporary assistance to support your family.
Find help with food from the Supplemental Nutrition Assistance Program (SNAP) or WIC.
Find help with healthcare needs for you and your family.
Get help with heating, rent, utilities, mortgage and more.
Quick Links
If you are an agency or provider who wishes to receive information about a client receiving Economic Assistance services, complete the steps below.
- Complete and have the client sign the Authorization to Disclose Information form (SFN 1059).
- Send the completed SFN 1059 to the Customer Support Center at applyforhelp@nd.gov.
- Note: If you are a housing authority looking for housing assistance verification, include the following subject line: Housing Assistance Verification Request. A response will be returned to your agency within 48hrs on the Verification of Public Assistance Income form (SFN 300).
Please send all out of state inquires to applyforhelp@nd.gov and include the following information:
- Subject line: Out of State Inquiry
- Requestors name and title
This information will be sent back to you in an encrypted email and may take up to 5 business days.
We partner with other agencies that may be able to help you:
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Find a local Human Service Zone office in your area
Additional help:
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Federal Student Aid and College Scorecard (shows costs, graduation rates, earnings, and debt information)
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Homestead Tax Credit Brochure: A program for senior citizens or people with disabilities
Financial Help (brochures, etc. about programs)
To report suspected fraud of the Basic Care Assistance Program, Child Care Assistance Program, Supplemental Nutrition Assistance Program, Low Income Home Energy Assistance Program, or Temporary Assistance for Needy Families Program , call the Fraud Hotline at 701-328-2332 or e-mail dhseap@nd.gov.
To report suspected Medicaid Fraud, email medicaidfraud@nd.gov, or call 1-800-755-2604 - select option 8 to speak with an attendant. You may also complete the Surveillance and Utilization Review Section (SURS) Referral form and submit it to the Department.
For assistance with Third Party Liability (TPL) - call (701) 328-2347 or e-mail medicaidtpl@nd.gov.
The Customer Support Center can help you:
- report changes to your case
- answer questions about your case or programs
- check the status of your application and/or review
This is also where you will send documents related to your case either by email, fax or mail.
Note: If you are signed up for the Self-Service Portal (SSP) you can submit documents online.
Contact the center at:
Email: applyforhelp@nd.gov
Phone: 1.866.614.6005 or 701-328-1000; 711 (TTY)
Fax: 701.328.1006
Mail: Customer Support Center P.O. Box 5562 Bismarck ND 58506